Terms and Conditions
Dated 1 November 2025
Our Disclosures:
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Our complete terms and conditions are contained below, but an important point for you to know before you become a customer is that our liability under these terms is limited as set out in the Limitations section below.
Nothing in these terms limit your rights under the Australian Consumer Law.
Introduction
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This website is operated by Adjustable Beds Melbourne Pty Ltd (ACN 674 471 133) trading as Composure Luxury Mattresses (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.
Orders
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(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.
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(b) You must be at least 18 years old to place orders.
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(c) We will send you an email confirming that we have received your order. This confirmation is not an acceptance of your order, it is simply an acknowledgment that we have received your order.
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(d) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.
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(e) Some purchases may be subject to product availability and we will do our best to maintain accurate availability information on our website. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.
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(f) We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.
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(g) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography. You acknowledge and agree that we may use artificial intelligence (AI) technology to display our products.
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(h) We may cancel any accepted order before delivery for reasons including significant dispatch delays, fraud or suspected fraud, inability to supply products due to circumstances beyond our control, based on our own discretion and reasons, or errors on our website (such as incorrect descriptions, prices or images). We will contact you using the details you provided when ordering.
Payments
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(a) Prices displayed on our website are in Australian dollars and include GST where applicable.
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(b) You must pay in full when you place your order. The amount payable includes all product prices, delivery charges, and GST, as displayed at checkout. Delivery costs will be shown during checkout and must be paid together with the product price prior to dispatch. Any applicable discounts, specials or promotions will be reflected in the displayed price.
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(c) You remain liable for any import duties or other charges imposed by customs or tax authorities. We are not responsible for any delays or additional costs resulting from customs clearance processes.
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(d) We accept the payment methods displayed on our website at the time of purchase. Available payment methods are shown at checkout and may change without notice. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.
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(e) Payment does not constitute order acceptance. Orders are only accepted when we send email confirmation with a tax receipt after receiving payment in full and determining there are no grounds to reject the order. If we reject or cancel your order after acceptance, we will refund any payment made (see Australian Consumer Law section for refund details).
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(f) All payments must be received in full prior to dispatch. If payment is not received or declined by your financial institution, your order will be rejected. We may not hold products for declined payments and cannot guarantee product availability for subsequent orders. We reserve the right to decline future transactions at our discretion.
Delivery, title and risk
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(a) We deliver to areas specified on our website. If you are outside our delivery area, please contact us to discuss if there are alternative options. Orders placed by you and accepted by us will be delivered to the address you provide at the time of placing your order, provided that delivery address complies with the delivery restrictions outlined on our website. You are responsible for ensuring the delivery address provided is correct. Delivery costs will be indicated during checkout and must be paid together with the product price prior to dispatch.
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(b) By purchasing a product, you agree to accept delivery at your nominated address. We or our third party delivery partner will endeavour to contact you within 2 to 3 business days following acceptance of your order regarding the expected delivery date and time via phone, email or text. An additional confirmation notification will be provided 1 day prior to delivery via phone, text, or email to ensure that you or an authorised representative will be available to accept the delivery at the nominated address. On the day of delivery, an estimated time of arrival may be provided, and the delivery team will endeavour to complete a courtesy call prior to arrival. It is the customer’s responsibility to ensure that accurate contact details are provided at the time of purchase and that someone is available to receive the delivery during the confirmed time window. Deliveries are only done on business days from Monday to Friday (excluding public holidays).
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(c) Delivery timeframes shown on our website are estimates only.
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(d) While we endeavour to meet estimated timeframes, they are guidelines only and various factors may cause delays. We are not liable for delivery delays beyond our reasonable control.
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(e) If you are unavailable to accept delivery on the notified date(s) and time(s), you must advise us before delivery is attempted. Failed delivery attempts by couriers will be charged to you at the courier's standard rates. Any additional storage fees incurred will also be passed on to you should a redelivery be done on another day.
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(f) To enable delivery of your order, you must ensure that on the scheduled delivery date(s) and time(s):
(1) there is clear, unobstructed and safe access to the front door or designated delivery location at your address;
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(2) safe and adequate parking is available at the delivery address for our delivery vehicles; and
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(3) any animals are restrained or secured in a separate area for the safety of both your pets and our delivery team.
(g) We use various delivery methods. Some deliveries may require a signature, while others may be left in a safe place subject to your preferences and our delivery partner's policies.
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(h) For apartment buildings or units, we can deliver to your door provided:
(1) the building has lift access; or
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(2) your door is accessible via no more than three flights of stairs or 30 steps and it is the customer’s responsibility to ensure that this is the case prior to purchase.
(i) We reserve the right to refuse delivery where we consider the premises, environment or circumstances to be unsafe or unsuitable for our delivery partner’s team. If this occurs, we will contact you to arrange alternative delivery options. Additional fees may apply where delivery requires rescheduling due to circumstances beyond our control.
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(j) Where you have purchased mattress removal services, the following conditions apply to ensure compliance with hygiene and occupational health and safety standards:
(1) the mattress must not be heavily soiled, stained, or contaminated (including with bodily fluids, mould, or pest infestation);
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(2) the mattress must be in a condition that allows safe handling and transport by our delivery team; and
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(3) where a mattress does not meet these conditions, additional charges may apply or collection may be declined.
(k) We retain title to the products until we receive payment of the full purchase price. Until title passes to you, you must not create, permit or allow any encumbrance, security interest, charge, lien or other third-party interest over the products.
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(l) Risk passes to you upon delivery to your specified address.
Australian Consumer Law
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(a) We do not accept cancellations or returns for change of mind. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.
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(b) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
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(c) To seek an Australian Consumer Law remedy, you must first contact us with photos and a description of the issue. We may need to inspect the product at your property to determine the validity of your claim, and you must provide reasonable access for this inspection.
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(d) Where your claim is a valid claim under the Australian Consumer Law, we will collect the product and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price at the time of purchase of the relevant product. Please contact us for further information.
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(e) If we cancel your order after payment is received or once a refund is agreed upon based on a valid claim, we will refund the amount you paid for the product via your original payment method within 15 business days. Note that additional charges may apply if you paid through a third-party payment provider according to their terms.
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Warranty
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(a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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(b) In addition to any other rights you may have under the Australian Consumer Law, we pass on to you any warranty provided by the manufacturer for products purchased through us (Manufacturer Warranty). The benefits under any Manufacturer Warranty are in addition to your rights and remedies under the Australian Consumer Law and any other applicable laws.
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(c) Please see the Warranty Cards provided by Manufacturer with the product for further detail regarding the Manufacturer Warranty.
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(d) Manufacturer Warranties are non-transferable and apply only to the original purchaser for domestic use in Australia.
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Limitations
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(a) Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:
(1) neither party will be liable for indirect, consequential, or special losses or loss of profits, revenue, or business opportunities;
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(2) each party's liability will be reduced proportionately where the loss was caused or contributed to by the other party's acts, omissions, or failure to mitigate their losses; and
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(3) each party's total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.
Use of our website
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(a) When using our website, you must not:
(1) breach any person's privacy, legal rights, or upload personal information without consent;
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(2) defame, harass, threaten, or offend any person;
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(3) use our website for any unlawful purpose;
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(4) interfere with other users or our website's operation;
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(5) introduce viruses, malware, or attempt to modify or tamper with our website;
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(6) send spam or unsolicited messages;
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(7) use automated tools such as bots, scrapers, or data mining software;
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(8) assist others in doing any of the above;
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(9) provide false, inaccurate, or misleading information;
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(10) use another person's details without authorisation; or
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(11) fail to maintain the security of any access credentials we provide to you.
Intellectual property
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(a) All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.
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(b) Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use our intellectual property solely for your personal use of the products or our website as intended.
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(c) You must not, without our prior written consent:
(1) copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;
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(2) use our intellectual property for commercial purposes or revenue generation;
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(3) modify, adapt, or create derivative works from our intellectual property;
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(4) frame or embed our content in another website; or
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(5) remove or alter any copyright notices or proprietary markings.
(d) You may share our content on social media or personal blogs provided you:
(1) do not claim ownership of our intellectual property;
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(2) do not imply our endorsement unless explicitly agreed in writing; and
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(3) do not damage our reputation or use our content in any illegal, misleading, or deceptive manner.
(e) If you submit content to or regarding our website and/or products and services (such as reviews, comments, or feedback on any platform), you:
(1) grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;
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(2) warrant that you own the content or have permission to submit it;
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(3) acknowledge that we may remove any content at our discretion; and
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(4) remain responsible for ensuring your content does not infringe third-party rights or violate any laws.
General
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(a) Disputes: Before commencing court proceedings, the parties must first meet to attempt to resolve any dispute in good faith. If this fails, the parties will engage a mediator, with mediation costs shared equally. This does not prevent either party from seeking urgent court orders when necessary.
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(b) Notices: All notices must be in writing and sent to the contact details provided during your order or to our details below. Notices sent by post are deemed received after 48 hours, and emails are deemed received when sent.
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(c) Force Majeure: Neither party will be liable for delays or failures caused by events beyond their reasonable control (such as supply chain disruptions, cyber attacks, natural disasters, government actions, or pandemics), provided the affected party promptly notifies the other party and uses reasonable efforts to minimise the impact.
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(d) Assignment: You cannot transfer your rights or obligations under these Terms without our written consent.
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(e) Privacy: We collect, use, and disclose your personal information in accordance with our privacy policy available on our website.
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(f) Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.
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(g) Governing law: These Terms are governed by the laws of Victoria. Both parties submit to the exclusive jurisdiction of the courts operating in Victoria and any appeal courts, and waive any objection to proceedings in those courts.
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For any questions and notices, please contact us at:
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Adjustable Beds Melbourne Pty Ltd (ACN 674 471 133) trading as Composure Luxury Mattresses