Question 1

What comes with your premium delivery service?

Accepted Answer

We have teamed up with a reputable delivery partner to offer a premium service to prioritise your convenience, care and peace of mind.

The premium service comprises the following:

- A 2-person team that ensures better care during delivery.

- Delivery of your mattress, bedhead, base and adjustable bed to your room.

- Assembling/screwing on of legs for bed bases as well as inserting bedhead into base. The service does not include any assembly of the adjustable bed including the assembling of legs.

- Removal of packaging materials for your convenience.

Please also see "Delivery scheduling" in the FAQ section.

Note: Please see items (f) to (i) under Delivery, title and risk section of the Terms and Conditions to ensure conducive delivery location conditions are met for safe and unobstructed delivery.

Question 2

Are there delivery costs?

Accepted Answer

We are currently delivering for FREE in a majority of postcodes in Metropolitan Melbourne.

Delivery charges of $95, $165 or $250 will apply depending on your location in Victoria (e.g. outer metro or regional).

You can check if we deliver to your postcode and if delivery charges apply when viewing your cart.​

Question 3

Delivery time expectations

Accepted Answer

Our quality luxury mattresses are made to order. True luxury takes time.

While your mattress takes longer to arrive, indulgent comfort and blissful rest await. Thank you for your patience.

Deliveries are done only on weekdays Monday to Friday (excluding public holidays).

Mattresses

Deliveries are typically expected within 5 to 10 business days after order is accepted.

Bedheads and Bases

Deliveries are typically expected within 10 to 15 business days after order is accepted.

Adjustable Bed

Deliveries are typically expected within 5 to 7 business days after order is accepted.

Pillows

If only Pillows are purchased, they are posted to the customer and arrival is typically expected within 5 to 7 business days after order is accepted. No courier costs for Pillows.

If a Mattress, Bedhead, Base and/or Adjustable Bed is part of the same order, Pillows will instead be delivered together with other items (which can take longer) rather than posted.

Mattress, Base, Bedhead and/or Adjustable Bed

When any combination of products like a Mattress, Base, Bedhead and/or Adjustable Bed are purchased, the delivery is done once and will depend on the longest delivery expectation amongst the products.

For instance, if a Mattress (expected within 5 to 10 business days) is purchased with a Bed base (expected within 10 to 15 business days), the typical expected delivery will then be 10 to 15 business days after order is accepted.

Possible delays

The above delivery expectations are only a guide.

Whilst we endeavour to keep to these expectations for Regional, there may be an additional 5 business days for certain locations. Delivery to certain Regional locations might also be restricted to certain days which may cause further delays.

Delays can also be expected during peak seasonal periods during Christmas, Black Friday and End-of-Financial-Year for both Metro and Regional.

Thank you for your patience and understanding.

Question 4

Delivery scheduling

Accepted Answer

We or our delivery partner will endeavour to contact you within 2 to 3 business days following acceptance of your order regarding the expected delivery date and time via phone, email or text.

An additional confirmation notification (including a delivery window) will also be provided 1 day prior to delivery via phone, text, or email to ensure that you or an authorised representative will be available to accept the delivery at the nominated address.

On the day of delivery, an estimated time of arrival may be provided, and the delivery team will endeavour to complete a courtesy call prior to arrival. It is the customer’s responsibility to ensure that accurate contact details are provided at the time of purchase and that someone is available to receive the delivery during the confirmed time window.

Deliveries are only done on week days from Monday to Friday (excluding public holidays).

Should there be any changes to the expected delivery date due to unforeseen circumstances, we will reach out to you as soon as practicable.

Question 5

Do you deliver on weekends or public holidays?

Accepted Answer

At this stage, we do not deliver on Weekends and Public Holidays.

We deliver only weekdays Monday to Friday.

Question 6

Do you deliver across Australia?

Accepted Answer

No, we only service the state of Victoria at the moment.

However, it is our aspiration to bring our premium mattresses to other states because every Australian deserves to experience luxury holiday sleep at home.

Question 7

Can customers make their own collection?

Accepted Answer

We do not provide an option for customers to undertake their own collection of goods and we appreciate your understanding.

Given the bulky nature of mattresses, bedheads, bed bases and adjustable beds, we have partnered with a reputable delivery partner that offers a professional 2 person premium service to deliver your goods right to your bedroom.

Question 8

Do you have a showroom and what are your opening hours?

Accepted Answer

Yes we do and we would love for you to come visit!

Showroom:
384 Bay Street, Port Melbourne, Victoria 3207

Opening hours:
Tues		10am to 6pm
Wed  	10am to 6pm
Thur		10am to 7pm
Fri		10am to 6pm
Sat		10am to 5pm
Sun		Closed
Mon		Closed

Private appointments available outside regular hours. Please call us.

Question 9

Do you offer mattress removal?

Accepted Answer

Yes we do and you can purchase the option for your existing mattress to be removed when you purchase a new mattress with us.

To ensure compliance with hygiene and OH&S standards, the following conditions apply:

• Mattress must not be heavily soiled, stained, or contaminated (for example with bodily fluids, mould, or pest infestation).

• Mattress should be in a condition that allows safe handling and transport by the delivery crew.

• Where a mattress does not meet these conditions, additional charges may apply or collection may be declined.

Question 10

Can I cancel my order?

Accepted Answer

We do not accept cancellations or returns for change of mind. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.

Please see our Terms and Conditions under the Australian Consumer Law section for more information on your entitlement for conditions for a replacement, repair or refund.
​

FREQUENTLY ASKED QUESTIONS